Frequently Asked Questions

Help Center

What Is A Training Plan And Why Do I Need One?

Your Training Plan outlines the units of competency that you will be undertaking during your enrolment with Outsource Institute.  It will specify the delivery model you have chosen (i.e. online/distance/classroom based), unit start and end dates and other details specific to your enrolment.

It is a compliance requirement that we obtain a signed copy of your Training Plan within the first 3 months of your enrolment

How Do I Access My Online Learning Materials?

Once enrolled, your E-Learning account will be activated and you will be able to access the assessment materials for the relevant course you are undertaking. You will be sent instructions from our Operations department on how you can access our E-Learning platform.

Do You Offer RPL?

Yes, Outsource Institute offers our clients the opportunity to apply for Recognition of Prior Learning accross all of our courses.

Can My Training Plan Be Customised To Suit My Career Path?

Outsource Institute have “off-the-shelf” options for all of our qualifications. In the event that our generic training plan does not suit your desired career path, we can work with you to develop a training plan that better suits your individual career development, or the overall succession planning of the company.

Note: We abide by Training Packaging rules set by the Australian Government and in some cases we are unable to embed all desired units into a training plan as there may be prerequisite requirements for specific units chosen. If applicable, please discuss this further with your Training and Development Specialist.

Is There Funding Available For My Course?

Funding is availaible for selected courses.  Your Training and Development Specialist at Outsource Institute will ensure they complete eligibility checks for funding options.

What Payment Options Do You Provide?

Outsource Institute has flexible payment methods including payment plans, paying in installments, and a 6-month interest free payment plan where payments can be made weekly/fortnightly/monthly.

How Much Will The Course Cost?

Your Training and Development Specialist will advise of the course cost upon enquiry.

Which Standards Does The Welding Supervisors Program Prepare Me For?

We deliver the Welding Supervisors Program for both the AS 1796-2001 Pressure Vessels and AS 2214-2004 Structural Steel.

Can My Course Align To (Local) Mining Compliance?

Outsource Institute will customise the training plan to suit the specific requirements of mining compliances.

I've Completed My Course, When Will I Receive My Certificate/Statement Of Attainment?

Once your final unit of competency has been deemed competent by your Trainer & Assessor, your file will go through the completion process to ensure all required documentation and payments have been received. It will issued within 30 days of these final checks being completed.

Is My Statement Of Attainment Or Certificate Nationally Recognised?

Nearly all qualifications/courses offered by Outsource Institute are Nationally Recognised. Upon successful completion of all required units within your course or qualification, a Nationally Recognised Statement of Attainment or Certificate will be issued.

Note: The only time you will not be issued with an accredited outcome is if you undertake training with a non-accredited outcome, meaning that you attend a course and do not complete/meet the prerequisite requirements and therefore are unable to receive accreditation and are issued a Statement of Attendance.

Will I Gain A Certificate Of Proficiency On Completion?

The Certificate of Proficiency is issued through your State Training Authority. Once you have successfully completed the qualification through Outsource Institute, you will be required to fill out a completion form and submit this to your Apprenticeship Centre along with a copy of your qualification. Your assigned Apprenticeship Centre will then submit this on your behalf to your State Training Authority for the issuance of your Certificate of Proficiency.

Can You Send Me A Copy Of My Certificate Via Email?

A copy of your qualification or Statement of Attainment can be emailed to you upon request.

Note: This will be black and white and copy stamped.

How Long Does The Course/Qualification Take To Deliver?

The selected qualification or course you wish to undertake will determine the duration. Outsource Institute offer courses from a minimum of four (4) hours to a maximum of four (4) years.

How Long Does The Cert IV Engineering Take To Complete?

The maximum duration of the Certificate IV in Engineering is four (4) years, however, completion of this qualification can be achieved in a shorter time period and will depend on the progression and competency level of each individual.

Where Is The Training Delivered?

Outsource Institute is an on-site training provider. This means that we come to you to deliver the required gap training.  We also offer online and distance based training.

How Often Are Training Visits?

The frequency of training visits will depend on the requirements of each unit. This will be discussed and decided upon with your Training and Development Specialist or Trainer & Assessor.

Where Is Your Office Located?

We are located in Brisbane Technology Park in Eight Mile Plains.

Brisbane Technology Park
1 Clunies Ross Court
Eight Mile Plains QLD 4113

Our Training, Governance & Compliance Mission

As we encourage students of Outsource Institute (AUS), we are continually striving to learn more and provide the best experience and outcome for our students and apprentices. Some of the ways we do this is through seeking out and earning certifications and meeting Registered Training Organisation regulations to always be setting the standard of the outcomes we provide in engineering training.

Quality Management Systems Certified

At Outsource Institute (Aus), we are always seeking to challenge ourselves to improve and achieve to deliver the best training and assessment outcomes. By gaining our ISO 9001:2015 Certification in Quality Management Systems, we have proven our track record providing products and services that meet the needs of not only our students and clients, but regulatory requirements too. It also demonstrates the quality of our quality management system in documenting, tracking and optimising the quality of our training services.

Registered Training Organisation (RTO)

Outsource Institute (AUS) became a Registered Training Organisation (RTO) on 21 November 2007 under the Australian Skills Quality Authority (ASQA). This recognition under under the national regulator for the vocational education and training (VET) sector, ASQA, ensures only the highest standards are maintained by RTOs through the effective regulation of:

  • Vocational education and training providers
  • Accredited vocational education and training courses, and
  • Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) providers including those delivering English Language Intensive Courses to Overseas Students (ELICOS).

As a registered training organisation, organisations must comply with the Standards for Registered Training Organisations (RTOs) 2015 in order to remain compliant. Outsource Institute has systems and processes in place to remain compliant and ensure training delivery is of exceptional standard to deliver high-quality experience for our clients.

If you would like to find out more about the VET Quality Framework please click here.

Our Values



We always strive to and encourage others to do the right thing by others, striving to assist others by providing honest feedback, inspiration and guidance. Our team always endeavours to lead by example with patience, understanding and an open mind.



Our mission is to bring together like-minded people to help work together and succeed, providing a safe, supportive environment where everyone feels like they belong.



Every day provides an opportunity to learn. We are passionate about carrying this belief into our teachings, helping our students live with the intent of lifelong learning.



At Outsource Institute (Aus), we value respect to the environment, respect to each other and respecting yourself.



Our guidance and inspiration is available to anyone with the willingness of the passion to learn.



We value flexibility to adapt to changes in the industry and our communities, providing the most relevant teachings to our clients.

Student Testimonials

We’ve partnered with the best in the industry to ensure that you receive top-notch training and gain the confidence it takes to succeed in the industry.

Muni Pillay
Muni Pillay
I had a wonderful learning experience with Outsource Institute. Highly recommend!
Chris Ross
Chris Ross
I completed the Advanced Diploma in mechanical engineering with Outsource Institute, all at distance and self paced. This was the only institute in QLD that had the full AD available online. I found the teachers to be very responsive and helpful which is critical when studying at distance. The resources and content were all well set out and have given me a good base of knowledge to build from while working in engineering. Thank you Outsource Institute.
Harry Singh
Harry Singh
Very Professional and Helpful people in the Institute,
Jessica Boxtel
Jessica Boxtel
I recently completed a welding course through outsource institute. Neil was an exceptional trainer throughout the entire process. He was extremely knowledgeable and always happy to help. Thanks Neil!
Stephen Love
Stephen Love
Great place, friendly staff.